About
IT professional transitioning into cybersecurity, backed by a B.S. in Cybersecurity from Southern New Hampshire University, an NSA-designated Center of Academic Excellence in Cyber Defense. Ten-plus years of customer-facing operations experience layered on top of hands-on networking, Active Directory, and endpoint management work from an IT internship, plus a self-managed homelab spanning Proxmox, Docker, and enterprise networking gear.
Experience
IT Support Intern — Coborn's
Contributed to the ECRS Catapult POS modernization rollout across 100+ Coborn's stores from the Retail Support Center in St. Cloud. Imaged and configured 4–20+ workstations per site via ManageEngine Endpoint Central, then coordinated palletizing and overnight shipment to stores. Wrote self-elevating PowerShell/batch scripts to automate Ingenico payment terminal COM port configuration via the registry, deployed from a network share. Rewired self-checkout lane light systems and configured LED Wiz controllers. Decommissioned legacy hardware with secure drive extraction/shredding and PIN pad destruction, and shadowed an onsite PCI compliance assessment. Used SolarWinds for monitoring and ticketing while working in Agile sprints.
Sr. Specialist, Transportation Command Center — Target
Kept a 24/7 logistics operation running: managed freight exceptions, escalations, and delivery defects in Salesforce, and maintained the team's knowledge base.
Customer Service — Best Buy
Handled 20–40 customer interactions per day covering orders, returns, delivery, billing, and account inquiries, resolving on first contact where possible. Answered technical questions without escalation — sign-in issues, password resets, software activation, basic troubleshooting — routing hands-on repairs to Geek Squad.
Education
B.S. in Cybersecurity, concentration in Networking & Network Security — Southern New Hampshire University (Online), graduated January 2026. SNHU is an NSA-designated Center of Academic Excellence in Cyber Defense (CAE-CD). Coursework also includes Google's Cybersecurity Certificate: Foundations of Cybersecurity, Play It Safe: Manage Security Risks, Assets, Threats, and Vulnerabilities, and Tools of the Trade: Linux and SQL.
Certifications & Skills Verification
CompTIA Tech+ (currently preparing for Security+). TestGorilla verified skills assessments: Active Directory, 90th percentile, and Cloud System Administration, 70th percentile (both valid through November 2027).
Technical Skills
Networking & Security
Systems & Endpoint Management
Scripting & Automation
Self-Hosted Infrastructure
Projects
Trapper Phil's
Built and launched a site for an elderly veteran-owned wildlife control business to help him bring in more customers online. Also set up and optimized his Google Business Profile and implemented on-page SEO, improving local search visibility and rankings.
Homelab
A self-managed infrastructure lab spanning a clustered Proxmox VE environment, an Unraid media/app server, and a VPS. Runs 20+ self-hosted services behind Docker and Coolify, with Traefik reverse-proxying and automatic Let's Encrypt certificates, a Tailscale mesh VPN, and AdGuard Home for network-wide DNS filtering. This site itself runs on that same infrastructure.
StockWatch
A 3-tier SaaS restock & price-drop tracker — paste any product URL and it monitors the page (AI-assisted stock detection, or a manual CSS selector) and alerts you the instant something comes back in stock or hits your target price. Handles JS-heavy storefronts via headless browser rendering, not just simple HTTP scraping. Checks as often as every 5 minutes on paid plans, alerts via email, Discord, Telegram, push, or webhook. Built with a browser extension for one-click tracking, bcrypt + optional 2FA auth, SSRF-protected scraping, and seat-based Team billing for shared lists. Deployed via Coolify.
PartsDesk
A lightweight, self-hosted alternative for technical distributors and manufacturers to manage product catalogs — catalog search, an AI-powered assistant for product questions, and an internal knowledge base. Built with zero external dependencies: a Python 3 standard-library backend, a vanilla JS frontend, and SQLite, deployable via Docker.
Let’s talk.
Open to entry-level cybersecurity and IT support roles. Reach me at cdyboyd@gmail.com, or find more of my work at github.com/ImVylo and boyd.fyi.